WordPress Support Engineer

Headquarters: McLean, VA
URL: https://www.yokoco.com/

We’re seeking a WordPress Support Engineer who wants to make the world a better place through thoughtful troubleshooting, clear communication, and excellent technical support.

This isn’t just about closing tickets – it’s about building relationships, understanding problems, and showing our clients that we’ve got their back.

This role is perfect for someone who enjoys digging into problems, figuring out why things broke, and helping clients feel confident that their website is in good hands.

Why work at Yoko Co?

• Do good, better: We exclusively serve clients who make a positive impact on the world. This is your chance to build things that help create a better place for all of us.
• 4-day work week and lots of holidays. Mondays are flex days, meaning you’re free to take them off if you’re caught up on your work. Plus, we’re closed for nearly a full week at Thanksgiving (November), and two weeks at the end of the year, plus a bunch of other days, too.
• High performance, no jerks. You’ll collaborate with good people who believe in doing great work.
• Best Place to Work (and that’s not just our opinion). We’ve been named a Best Place to Work by the Inc. 5000 and Washington Business Journal.

We value team members who are motivated by our mission and driven to make a positive impact. If you have a passion for excellence, a growth mindset, and a commitment to collaboration, we’d love to hear from you.

What you’ll do:

As part of our technical support team, you’ll troubleshoot client requests, implement fixes, and help ensure our clients’ websites continue running smoothly long after launch. The best candidates tend to be naturally curious problem-solvers who enjoy figuring out how systems work and helping people along the way.

As such, you’ll:

• Provide hands-on technical support for client websites, troubleshooting requests and helping ensure sites run smoothly long after launch
• Diagnose technical issues, implement fixes, and coordinate with teammates when deeper investigation is needed
• Communicate clearly with clients throughout the support process, helping them understand issues and feel confident in the solutions provided
• Respond to incoming support requests with clear, friendly, and thoughtful communication
• Troubleshoot and resolve a wide range of WordPress issues, including plugin conflicts, functionality bugs, layout problems, integrations, and unexpected site behavior
• Read, debug, and occasionally modify HTML, CSS, JavaScript, and PHP within WordPress to diagnose problems and implement fixes
• Apply WordPress core, plugin, and theme updates while ensuring compatibility and site stability
• Monitor website health, performance, and security, proactively identifying potential risks or issues
• Investigate and resolve issues related to hosting environments, DNS configuration, email delivery, analytics tracking, and third-party integrations
• Conduct QA testing to confirm that updates and fixes function properly across browsers and devices
• Provide CMS guidance or quick tutorials to help clients manage their websites effectively
• Document support work clearly in the ticketing system to maintain visibility and accurate billing
• Collaborate with developers, project managers, and strategists when requests require deeper technical investigation
• Help maintain an organized support workflow so requests move forward smoothly
• Contribute to improving internal support processes, documentation, and knowledge sharing

What we’re looking for:

We’re less concerned with rigid checklists and more interested in capable, thoughtful problem solvers who communicate well and enjoy helping people.

Strong candidates typically have:

• 3–5+ years of experience working with WordPress in a technical capacity
• Strong understanding of WordPress themes, plugins, and site configuration
• Comfort reading and modifying HTML, CSS, JavaScript, and PHP within WordPress
• Experience debugging issues such as plugin conflicts, integrations, or unexpected site behavior
• Familiarity with WordPress hosting environments, migrations, and DNS basics
• Experience working within a support workflow or ticketing system
• Excellent written and verbal communication skills
• Fluent English for written and spoken communication

Bonus points for:

• Experience with Git workflows
• Experience supporting websites in a multi-client or agency environment

Examples of support work:

To give you a better idea of the types of things you might encounter, here are a few examples of issues recently handled by our support team:

• Help a client understand why protected content isn’t accessible to the correct users
• Investigate the connection between WordPress and SendGrid to figure out why transactional emails aren’t being delivered
• Give a client tips on how to better optimize and format banner images they upload to their website
• Diagnose why Google Analytics tracking code appears to be capturing only a fraction of site visitors
• Migrate an outdated WordPress site from another hosting provider to our servers, update plugins, and help the client adjust DNS records
• Troubleshoot an SSO login issue that keeps kicking users out of the dashboard
• Triage a malware notification, clean malicious code, and harden the WordPress installation
• Send a short screencast showing a client how to create columns in their page builder
• Fix a layout bug caused by a plugin update that unexpectedly broke styling on a landing page

However, maybe don’t apply if:

• Client communication isn’t something you enjoy
• You prefer highly predictable work instead of solving a variety of technical problems
• You find it frustrating when the solution to a problem isn’t immediately obvious

Support work often requires patience, curiosity, and a willingness to dig into problems until the root cause becomes clear.

What you get:

You’ll get a flexible schedule, unlimited time off, a competitive salary, a profit share bonus (starting in your second year), the ability to work wherever you want, a personal development budget, and all US federal holidays and multiple weeks off at the end of the year to recharge. We’ll also offset your entire carbon footprint. If you’re in the US, we also offer health insurance, disability and life insurance, and 401(k) matching.

More about us:

We’re a group of people who are passionate about the work we do, the clients we serve, and improving our craft. We also care about each other — we don’t think of one another as coworkers or employees, but as fellow humans. From developers to designers, project managers to strategists, we bring out the best in each other.

We’ve been in business for over a decade, our whole team is remote, we’ve been named a Best Place to Work by the Inc. 5000 and the Washington Business Journal.

To apply:

If you’re interested, fill out our application form. (An actual human from our team looks at every submission. P.S. – We encourage you to include a video message!)

To apply: https://weworkremotely.com/remote-jobs/yoko-co-wordpress-support-engineer