Customer Support Engineer I Intern

CloudWalk

Job details

  • Salary: $87k - $157k USD
  • Location: Remote
  • Posted: 22d ago

Job Description

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

The Role:

You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.

\n

What You'll Be Doing:
  • Engage with customers through chats, emails, and calls, offering stellar support and solutions.
  • Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
  • Provide alternative solutions, aiming to retain and delight our customers and clients.
  • Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
  • Automate processes and enhance engagement with technology using AI to optimize support and customer interactions.

What You'll Need to Succeed:
  • Exceptional communication skills, adept in various interactions.
  • A keen desire to create outstanding customer experiences.
  • Analytical prowess and logical problem-solving skills.
  • A sense of ownership, treating each situation with responsibility and dedication.
  • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
  • Fluency in Portuguese.
  • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
  • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
  • Basic knowledge of SQL.

Nice To Have:
  • Familiarity with programming languages, particularly Ruby || Python

What We Offer:
  • A chance to grow and learn in a supportive, dynamic environment.
  • A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

\n

Join us at CloudWalk, where we'€™re not just engineering solutions; we'€™re building a smarter, AI-driven future for payments'€”together.

By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.

Please mention the word **HOSPITABLE** and tag RMzQuMTI3LjY4LjMz when applying to show you read the job post completely (#RMzQuMTI3LjY4LjMz). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Skills & Technologies

Customer support Fintech Python Ruby SQL
This job listing was sourced from Remote OK.  The salary is in USD unless otherwise specified.