Customer Service Agent

Who We AreSeed & Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. Based in Byron Bay, we have big growth plans for 2026 and are building a warm, collaborative remote team where your contributions truly matter.The RoleWe'€™re looking for a reliable, detail-oriented Customer Service Agent to support our customers across email , chat, and social channels. You'€™ll help solve issues, process orders and returns, and ensure every customer interaction leaves a positive impression.What You'€™ll Do

• Respond to customer inquiries quickly and professionally via Gorgias
• Process returns, refunds, and order amendments in Shopify/Loop
• Escalate issues when needed and keep clear ticket notes
• Participate in team training, QA, and meetings
• Meet daily productivity and quality standards

What We'€™re Looking For

• 1'€“3 years eCommerce customer service experience
• Strong written English and professional communication
• Experience with Shopify, Gorgias, Cin7, Loop (or similar)
• Reliable, detail-oriented, and great at time management

Bonus PointsExperience with multi-channel support or returns platformsHours / LocationFull-time (5 days/week) including occasional weekends, Sydney hours (AEST). Fully remote.Why Join Us?You'€™ll join an established remote team with an open, supportive culture, contribute to a brand people love, and grow with a company that'€™s scaling fast.Please mention the word **DISTINGUISHED** and tag RMy4xNDQuMTM5LjE0Mg== when applying to show you read the job post completely (#RMy4xNDQuMTM5LjE0Mg==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.